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Delivery and Returns

Orders shipped should arrive within 6 business days after leaving the factory.
Shipping & Handling Charges
Shipping and handling fees are £12.00 plus VAT.
Estimated Ship Date
The estimated ship date is the date your order will leave HGL Ltd. To ensure timely delivery,  orders with multiple products may ship separately.


We make every effort to ensure that your promotional gifts are manufactured to your exact specifications and we're not satisfied until you are. If you would like to request a return or replacement after receiving your merchandise, please contact our Customer Service Department by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number in the subject line.

You may also call us on 02380 553780. Customer Service Representatives are available to assist you, Monday through Friday, from 9:00am until 3.00pm.

To return your order by mail, please follow the 4 steps below:

1. Please make sure your order number appears on the outside and inside of all cartons.

2. Briefly explain the problem with your order.

3. If an imprint error has occurred, please provide the correct imprint with your return.

4. Send your return to the following address:

77-79 Dukes Road
SO14 0ST